bat399 Terms & Conditions

Definitions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document:

• "bat399" / "the Platform" refers to the online gaming and sports betting services operated at bat399.onl, including all associated web pages, mobile-optimized interfaces, and software.
• "Player" / "User" / "Account Holder" refers to any individual who has successfully registered a bat399 account and is at least 21 years of age.
• "Account" means the personal registered account created by a Player on the bat399 Platform, including the associated PKR balance, transaction history, and profile information.
• "Real Money Play" refers to any wager, bet, or game session conducted using actual funds held in a Player's bat399 account balance.
• "Bonus Funds" means any promotional credits, free bet allocations, cashback amounts, or other non-deposit balance components credited to a Player's account under a bat399 promotion.
• "PKR" means Pakistani Rupee, the sole transaction currency supported by bat399 for all deposits, withdrawals, wagering, and balance display.
• "Wagering Requirement" refers to the minimum total bet amount a Player must place before Bonus Funds or associated winnings become eligible for withdrawal.
• "Prohibited Conduct" means any action or pattern of actions defined in Section 8 of these Terms as constituting a violation of bat399's fair-use and anti-fraud policies.
• "KYC" means Know Your Customer — the identity and address verification process bat399 is required to conduct under its licensing obligations before processing withdrawals above specified thresholds.

Acceptance of Terms

Access to and use of the bat399 Platform is conditional upon your full and unconditional acceptance of these Terms & Conditions, the bat399 Privacy Policy, the Responsible Gaming Policy, and any game-specific or promotion-specific rules published on the Platform at the time of participation.

You accept these Terms by taking any of the following actions:

• Completing the bat399 account registration process and clicking the confirmation checkbox or button at the point of registration;
• Making a deposit into your bat399 account after these Terms have been published or updated;
• Placing any real money wager or participating in any game, tournament, or promotion on the bat399 Platform;
• Continuing to use the bat399 Platform after a notification of updated Terms has been issued.

If you do not agree to any part of these Terms, you must immediately cease use of the bat399 Platform and contact support at [email protected] to request account closure.

Eligibility & Age Verification

To register and maintain an active bat399 account, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age at the time of registration and throughout your use of the Platform. bat399 strictly enforces the 21+ age restriction in compliance with its licensing obligations.
• You must be a natural person (not a corporation, trust, or other legal entity) registering and using the account personally.
• You must not be a current employee, contractor, affiliate, or close family member of a bat399 employee or contractor where such participation would constitute a conflict of interest.
• You must not be registered on any self-exclusion list maintained by bat399 or notified to bat399 by a responsible gaming body.
• Your use of bat399 must be for personal entertainment purposes only, and not as a source of professional income or livelihood.

Age Verification Process

bat399 conducts age verification during the KYC process. Players who have not yet completed KYC will have withdrawal access restricted until satisfactory identity documentation is provided. Accepted documents include a valid Pakistani CNIC (Computerized National Identity Card), passport, or other government-issued photo identification. bat399 may request proof of age at any point and may suspend account access until verification is completed satisfactorily.

Account Registration & Security

Each Player is permitted to register and maintain a single bat399 account. Duplicate accounts — whether registered under the same name, same payment method, same device, same IP address, or other identifying information — are strictly prohibited and will result in all associated accounts being suspended and balances frozen pending investigation.

Registration Requirements

At the time of registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address in Pakistan, and a valid mobile number. You must update your account information promptly if any of these details change.

Account Security

You are solely responsible for maintaining the confidentiality of your bat399 account credentials, including your password and any two-factor authentication codes. bat399 will never ask you to share your password via email, live chat, or any other communication channel. Any activity conducted through your bat399 account while logged in — whether by you or by any third party who accessed your account through your credentials — is your sole responsibility.

• Do not share your bat399 login credentials with any third party under any circumstances.
• Enable two-factor authentication to add a second layer of protection to your account.
• Contact support immediately at [email protected] if you suspect unauthorized access to your account.
• bat399 will not be liable for losses resulting from unauthorized access where you failed to take reasonable steps to protect your account credentials.

Account Verification (KYC)

bat399 is required by its licensing obligations to verify the identity of all Players before processing withdrawals above a specified PKR threshold. The KYC process requires submission of a valid government-issued photo ID (CNIC or passport), proof of address (utility bill or bank statement dated within 90 days), and, where applicable, documentation of the payment method used for deposits. KYC documentation must be submitted via the secure upload facility in your bat399 account profile. bat399 aims to complete KYC review within 48 business hours of receiving complete documentation.

Deposits, Withdrawals & Transactions

All financial transactions on bat399 — including deposits, withdrawals, and bonus credits — are processed exclusively in Pakistani Rupees (PKR). bat399 does not support USD, EUR, or any other foreign currency. No currency conversion fees are applied by bat399 on any transaction.

Supported Payment Methods

bat399 currently supports the following deposit and withdrawal channels:

• JazzCash mobile wallet — instant processing both directions
• EasyPaisa mobile wallet — instant processing both directions
• Raast / 1LINK bank transfer — 5 to 10 minutes
• HBL bank transfer — 15 to 30 minutes
• UBL bank transfer — 15 to 30 minutes
• Meezan Bank transfer — 15 to 30 minutes
• Retail cash deposit — same business day

Deposit Conditions

bat399 applies no deposit fees. Minimum and maximum deposit amounts per transaction are displayed on the cashier page at time of deposit. Deposits must originate from a payment method registered in your own name — third-party deposits are not permitted and will be returned to source where technically feasible.

Withdrawal Conditions

Withdrawals are processed to the same payment method used for deposits wherever possible, in line with anti-money laundering best practice. Players must have completed KYC before withdrawals above the stated threshold are processed. bat399 targets same-day processing for JazzCash and EasyPaisa withdrawals submitted before 5:00 PM PKT on business days. Bank transfer withdrawals are processed within one business day. bat399 reserves the right to request additional documentation before processing any withdrawal.

Bonuses, Promotions & Wagering Requirements

bat399 offers a range of promotions to registered Players, including welcome bonuses, reload bonuses, free bets, cashback offers, and tournament prizes. All promotions are subject to the specific terms displayed on the individual promotion page, in addition to the general bonus terms set out in this section.

General Bonus Terms

• Bonus offers are available only to Players who have registered a genuine bat399 account for personal entertainment purposes and who meet the eligibility criteria specified in each promotion's terms.
• Unless otherwise stated, bonuses must be claimed within the stated claim window and used within the validity period displayed at the time of the offer.
• All bonuses carry a wagering requirement that must be fulfilled before any associated winnings can be withdrawn. The applicable wagering requirement is displayed on the promotion page before you claim the bonus.
• bat399 reserves the right to withdraw a bonus offer at any time before it has been claimed by a Player.
• One bonus offer per Player, per household, per device, and per IP address unless the promotion terms explicitly state otherwise.
• bat399 reserves the right to void bonuses and associated winnings if it determines that a Player has attempted to abuse the promotions system, including by registering multiple accounts, using VPNs to circumvent geo-restrictions, or colluding with other Players.

Wagering Requirements

Wagering requirements specify the total amount you must wager (in PKR) before bonus-derived winnings are eligible for withdrawal. For example, a Rs 1,000 bonus with a 20x wagering requirement means you must wager Rs 20,000 in qualifying games before the associated winnings become withdrawable. Not all game types contribute equally to wagering requirements — the contribution percentages for each game category are listed in the promotion-specific terms.

Gaming Rules & Fair Play

All casino games available on bat399 — including live dealer titles, RNG slots, table games, and instant win games — are provided by licensed third-party game suppliers. RNG (Random Number Generator) games are independently certified for fairness by recognized testing laboratories. Return-to-player (RTP) percentages for all games are available in the respective game information panels.

Sports Betting Rules

bat399's sportsbook covers PSL cricket, Pakistan internationals, IPL, Test and ODI fixtures, international football, and UFC events. The following general rules apply to all sports betting activity on bat399:

• All bets are final once confirmed. bat399 does not accept requests to cancel or amend bets after they have been placed and accepted by the system.
• bat399 reserves the right to void bets placed on events that are subsequently cancelled, postponed beyond specified time limits, or affected by circumstances that materially alter the conditions of the market.
• In-play (live) betting markets may be suspended at any time without prior notice, particularly in response to significant match events. Any bets placed during a suspension period will be void.
• bat399 reserves the right to limit the maximum stake or payout on any betting market at its sole discretion, including for accounts identified as professional or sharp bettors.
• Obvious pricing errors in odds will be corrected and affected bets will be settled at the corrected price; bat399 is not obligated to honour bets placed at clearly erroneous odds.

Prohibited Conduct

The following actions constitute Prohibited Conduct on the bat399 Platform and may result in immediate account suspension, forfeiture of balance, and/or reporting to relevant authorities:

• Registering more than one bat399 account, whether under your own name or under any false or third-party identity.
• Providing false, misleading, or fraudulent information during registration, KYC, or any other process.
• Using the bat399 Platform for any money laundering activity, including depositing funds from criminal proceeds or using gaming to layer or integrate illicit funds.
• Colluding with other Players in poker, live casino, or any multi-player game environment to gain an unfair advantage.
• Using any automated software, bot, script, or exploit to interact with the bat399 Platform in any way not available to ordinary players through the standard user interface.
• Exploiting software bugs, display errors, or pricing errors in bad faith rather than reporting them to bat399 support.
• Charging back deposits through your bank or payment provider after using the associated funds on the Platform.
• Attempting to access bat399 from a jurisdiction where the service is restricted or prohibited by local law using VPN or proxy services.
• Harassing, threatening, or abusing bat399 customer support staff or other Players via any communication channel.

Intellectual Property

All content on the bat399 Platform — including but not limited to the bat399 brand name, logo, website design, software interface, game graphics, promotional materials, text, and data compilations — is the intellectual property of bat399 or its licensed suppliers and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the bat399 Platform solely for your personal entertainment. This licence does not include any right to:

• Copy, reproduce, distribute, or publicly display any bat399 content without prior written consent;
• Modify, reverse-engineer, decompile, or create derivative works based on any bat399 software or game;
• Use the bat399 brand name or logo in any context that implies affiliation, endorsement, or partnership without written authorization;
• Scrape, harvest, or systematically collect data from the bat399 Platform by automated means.

Any unauthorized use of bat399 intellectual property may result in immediate account termination and civil or criminal liability.

Limitation of Liability

To the maximum extent permitted by applicable law, bat399 and its officers, directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from or related to your use of the bat399 Platform, including but not limited to:

• Loss of PKR funds resulting from technical failures, connectivity interruptions, or server downtime that cause a gaming session to be disconnected;
• Unauthorized access to your account resulting from your failure to maintain adequate credential security;
• Decisions made in reliance on information displayed on the Platform that subsequently proves to be inaccurate due to a technical error;
• Losses arising from betting on events where the outcome was determined by circumstances outside bat399's knowledge or control at the time the market was offered;
• Delays in deposit or withdrawal processing attributable to third-party payment providers, bank processing times, or regulatory holds.

bat399's total aggregate liability to any individual Player for any cause of action shall not exceed the total amount deposited by that Player into their bat399 account in the 30 days immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits bat399's liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law.

Responsible Gaming

bat399 is committed to promoting responsible gambling among all Players on the Platform. bat399 recognizes that while the vast majority of Players engage with the Platform as a form of entertainment, a minority may develop problematic gambling behaviour, and it is our obligation to identify and support such Players.

Available Responsible Gaming Tools

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their bat399 account. Once set, a reduction in limits takes effect immediately; an increase in limits is subject to a 7-day cooling-off period.
• Session Time Reminders: Players may configure session duration alerts that notify them when a specified time has elapsed in a single gaming session.
• Self-Exclusion: Players who wish to take a break from bat399 may apply for a self-exclusion period of 30 days, 90 days, 180 days, or permanent closure. During a self-exclusion period, the account will be locked and no deposits will be accepted.
• Reality Checks: Periodic in-session pop-up notifications remind Players of the time spent and net position during an active session.

To activate any responsible gaming tool, visit your bat399 account settings or contact support at [email protected]. bat399 staff are trained to respond to responsible gaming requests with sensitivity and without undue delay. The 21+ age restriction is a non-negotiable minimum and is actively enforced through KYC verification.

Account Suspension, Closure & Termination

bat399 reserves the right to suspend, restrict, or permanently close any Player account at any time, with or without prior notice, in any of the following circumstances:

• The Player has engaged in, or is reasonably suspected of engaging in, Prohibited Conduct as defined in Section 8;
• The Player has failed to complete KYC verification within the required timeframe after being formally requested to do so;
• The Player has provided false or misleading information at any point;
• The Player is identified as being under 21 years of age;
• A self-exclusion request has been received from the Player or from a recognized responsible gaming body on the Player's behalf;
• bat399 is required to do so by its licensing authority, a court order, or applicable law;
• The Player has not logged into their account for a continuous period of 12 months (inactive account policy).

Effect of Account Closure

Upon account closure, any verified real-money balance (excluding Bonus Funds subject to incomplete wagering requirements) will be returned to the Player via their registered payment method within a reasonable period, subject to the completion of any outstanding KYC requirements and the absence of any active fraud investigation. Bonus Funds that have not met their applicable wagering requirements will be forfeited upon account closure.

Player-Initiated Closure

Players may request account closure at any time by contacting support at [email protected]. bat399 will process the closure request within two business days and will confirm closure by email to the registered address.

Amendments to Terms

bat399 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made to the Terms, bat399 will notify registered Players by email to their registered address and/or by displaying a prominent notification on the bat399 Platform for a reasonable period prior to the changes taking effect.

The effective date of the current version of the Terms is displayed at the top of this page. It is your responsibility to review the Terms periodically. Continued use of the bat399 Platform following the effective date of any updated version constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and contact support to close your account.

Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws applicable under bat399's international gaming license. In the event of any dispute arising between you and bat399 relating to these Terms or your use of the Platform, bat399 commits to the following dispute resolution process:

1. Informal Resolution: You should first contact bat399 customer support at [email protected] with a written description of your complaint. bat399 aims to respond to all formal complaints within five business days and to resolve them within 28 days of receipt.
2. Escalation: If bat399's initial response does not resolve your complaint to your satisfaction, you may request escalation to bat399's senior compliance team, who will conduct an independent review of the matter.
3. Licensing Authority: If a dispute remains unresolved after the escalation process, you may refer the matter to the regulatory body under whose license bat399 operates. Details of the applicable licensing authority are available upon written request to [email protected].

Both parties agree that all disputes shall be pursued through the above process before any external legal proceedings are initiated. This dispute resolution clause does not limit your statutory consumer rights under applicable law.

Contact Information

For all queries, complaints, responsible gaming requests, KYC submissions, or account closure requests, Players may contact bat399 through the following channel:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Live chat — immediate; Email — within 24 hours on business days
• Language: English

bat399 does not provide a telephone support line. All formal complaints and legal notices must be submitted in writing via email to [email protected] to be considered valid communications for the purposes of these Terms.